Customer care
Refund & delivery policy
Clear expectations for your one-time digital purchase from Lesson Orchard.
Last updated September 16, 2026
Digital delivery
Grade 3 Reading Lab is a digital product. No physical item is shipped. After Stripe confirms payment, the purchasing browser receives immediate protected access to the full-color and low-ink PDF editions.
Stripe sends a payment receipt to the email provided during checkout. The receipt is not the product itself. If the download page does not unlock, email support@lessonorchard.com with the receipt email and approximate purchase time.
Refund guarantees
Reading Lab resources: you may request a refund within five calendar days of purchase if the resource is not a fit for your classroom.
The Small-Plate Protein Kit, Protein Snack Swap Cards, A Little Something Sweet, The 20-Minute Strength Kit and Iron, Zinc & Protein Food Cards: you may request a refund within 7 calendar days of purchase if they are not right for you.
Send the request from the email used at checkout to support@lessonorchard.com and include your Stripe receipt or order details.
Approved refunds are returned to the original payment method. Your bank or card issuer controls how quickly the credit appears after Stripe processes it. Duplicate charges, inaccessible files, or incorrect charges should be reported promptly so they can be investigated.
One-tap add-ons
After some purchases we offer an add-on that you can buy with one tap. If you tap to accept, the add-on price is charged to the card you just used, without re-entering it. Nothing is charged unless you tap to accept.
The Small-Plate Club membership
The Small-Plate Club is a monthly subscription billed at $9 a month until you cancel. You can cancel any time from your club downloads page or by emailing support; cancellation stops future charges and access ends at the close of the period you have paid for. Monthly payments already made are not refunded, except where the law requires it.
Returns
Because these are immediately delivered digital downloads, there is nothing physical to return. Rights that cannot legally be waived remain unaffected.